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Privacy Policy

Privacy Policy

1 Privacy Policy (Members and Businesses)

To use YourChange’s service it is required for you to disclose minimal requested personal information when you create your member and/or business account etc. Your privacy and security are important to YourChange. This Privacy Policy is developed to explain how YourChange collect, use, disclose, transfer, and safely store your information.

This Privacy Policy shall be read and used in conjunction with these Terms of Service.

1.1 Personal Information

Personal information is data that can be used to individually identify or contact a person and/or business.

Our service is optimised to request a minimal amount of member personal information. This is the minimal information required to use our service and to allow members to log into and to transact with third party online retailers. This information is not comprehensive enough to identify you personally. It is used by YourChange to ensure that you only receive transaction information, news email and service notifications appropriate to you.

YourChange will also keep account records up to date and accurate with donation payments. This data may be used to show the total donated funds generated by the YourChange members, but no individual information will ever be disclosed to the general public.

The YourChange member can at any time update their personal information when logged in to respective account by using relevant links from within their account panel. When you register your account, YourChange only requires an email address, a password (first and last names are optional).

When using the YourChange service purchasing for our participating retailer's data is generated. This generated data will be used stored in our database and used as required for statistical analysis to help improve and develop our service. YourChange will treat this search data as confidential to you and will not disclose it to third parties.

You can opt-in to be anonymous or not to your nominate community group. In the case, you opt-in YourChange may share your contact details with your nominated community group and any referring partner. YourChange will never pass your details on to any other third-parties unless specifically requested to do so by you or where your details are required by retailers or the retailers’ representatives for verification and tracking of transactions only. Your details will be disclosed if required by law. YourChange reserves the right to disclose information and data in the case of suspicious criminal activity such as fraud or to prevent such activities. Personal data and information details will not be passed on and used for marketing or any other purposes.

YourChange may use personal information for internal purposes such as statistics, data analysis, website performance and research to improve our service and customer communications.

To allocate funds to your nominated community group and as a result of your use of the, we may collect anonymous information about your search terms that you input on browsers and other websites. YourChange may use website analytics tools on our site to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our site, the pages you view within our site, your browser’s settings. YourChange may also use technologies, such as cookies to collect information about the pages you view, the links you click and other actions you take on our website. YourChange service is dependent on certain minimum information to enable tracking and communication with third-party websites. YourChange, therefore, requires collecting standard information that your browser sends to every website you visit via This information, is for example, your IP address, browser type and language, access times and referring website addresses. The listed information is never stored, passed on to third parties or monitored in any way other than to enable to provide and improve the service.

YourChange may share or use the statistics result based on the information collected from your use of the service. The information is only shared with third parties on an aggregate basis which means it cannot be used to identify or any individual person.

Your information will not be passed onto any third-parties other than your nominate community group if you have opted to approve to disclose this information in your member account profile, as detailed above.

1.2 Third Parties

YourChange does not control information or what is advertised or sold in third-party website request or require for you to use that site. YourChange cannot be held responsible for the privacy practices or actions of any third party.

Members and Businesses

We may share your name with community groups you choose to support through your use of the YourChange. You can opt out as described in these Terms of Service at any time.

YourChange shares personal information with participating retailers, affiliates and law enforcement etc. for the reasons stipulated in these Terms of Service.

Community Groups

We don’t share your information with any third party without your approval. Although we may use the community groups name and logo etc. for marketing our service and the community group to increase sales generated donations.

1.3 Security

YourChange stores and runs our service on an Australian third-party server with a high-quality technical support. This includes utilising the best in hardware, software, and practices security.

YourChange will do our best and implement the required measures to maintain a secure service and protection of members’ personal information. However, it must be noted that Internet is a fast developing platform and although YourChange and its third party service providers run the up-to-date systems and technology, breaches of security are still possible. Consequently, YourChange cannot guarantee that personal information will be completely secure at all times. YourChange can therefore not be held liable for any damage arising out of a breach of security.

1.4 Account password

You are responsible to keep your member account password confidential. You are also responsible for all the account activities and transactions made on the YourChange service in relation with your username and password. YourChange cannot be made liable for any loss or damage due to unauthorised use of your member login details such username and/or password. 

1.5 Emails and Correspondence from YourChange

When you create and member account with YourChange you agree to receive emails from YourChange. Examples of emails you may receive include general news about us, information in relation to our service and news emails containing retailer promotions and offers. YourChange does not send junk email or spam.

You may at any time opt out of such emails by using the unsubscribe link provided in our emails, or by updating your email preferences within your member account. Note that important information in relation to our service may be sent regardless the preference you have opted for.

Transaction and account statements related emails will always br sent from YourChange to your nominated email. For example, you may/will receive a notification email once a retailer has informed us of your purchase. You cannot opt out from transaction emails.

You will obviously receive responses to communication that is initiated by you such as customer service enquires.

1.6 Cookies

Cookies are a small piece of data text files or information that are stored by your browser onto their hard-drive and originates from the websites you visit. The information is secure and cannot be seen by any other website, and is used by us to provide features to aid the use of Your Change’s services. Cookies are normally enabled in your browser by default.

YourChange’s website and services utilise cookies. Cookies are vital for the service to work and communicate with third-party websites etc. and to enable tracking of your transactions with third-parties. Cookies must be enabled in your browser in order to make full use of the YourChange services and ensure that all purchases on third-party sites are recorded. Cookies must be enabled otherwise no shopping activity will be tracked hence the retailers/third-party websites utilise cookies too.

Information from cookies may be used as described earlier in this Terms of Use and Privacy Policy and will not be passed on to anyone. More information about cookies is available in

However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Protection of Personal Information

To make online purchases secure, you are recommended to use a Secure Sockets Layer enabled browsers such as Internet Explorer, Google Crome, Firefox or Safari. Utilising an SSL protects the confidentiality of your personal information while it's transmitted between websites over the Internet.

Access to Personal Information

YourChange members may request to see any personal information. You can request this information by using our 'Contact us' form or via the email below. You must provide liable identification documents for us to consider your request. This may also attract an administration fee for using this service, which will be no more than $20.

YourChange cannot guarantee to disclose this information and may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, expose the privacy of others, are impractical, or for which access is not otherwise required by applicable law.

Privacy questions

If you have questions or concerns about this Privacy Policy or believe YourChange doesn’t comply with this Privacy Policy, please contact us via the email address listed below.

Contact Information:




PO BOX 803


WA 6922